Selfstorage Earlscourt Terms and Conditions

These terms and conditions set out the basis on which storage services are supplied by Selfstorage Earlscourt to customers using our storage units, lockups, and related services. By making a booking, signing an agreement, or entering and using a storage space, the customer agrees to comply with these terms. Please read them carefully before confirming any reservation or starting a storage period. These terms are intended to be clear, fair, and consistent with UK consumer law and standard storage industry practice.

In these terms, references to “we”, “us”, and “our” mean the storage provider, and references to “you” and “your” mean the customer, account holder, or any person authorised to act on the customer’s behalf. Where a third party uses the storage space on your instructions, you remain responsible for their actions, omissions, and compliance with this agreement. The self storage service is provided on a licence basis unless stated otherwise in writing, meaning you have the right to use the unit subject to payment and compliance, but no tenancy or lease is created unless required by law.

The agreement starts when your booking is accepted and continues until it is ended in accordance with these terms. We may amend these conditions from time to time to reflect operational, legal, or regulatory changes, and the version in force at the time of your booking will apply unless changes are required by law or are clearly beneficial to you. If any part of this agreement is found to be unenforceable, the remaining provisions will continue to apply.

Booking is usually completed through a reservation request, online form, telephone enquiry, or in-person application. A booking is not confirmed until we have accepted it and, where applicable, received the required deposit, first payment, or identification checks. We may ask for proof of identity, address, or company registration details before allowing access. This helps protect the security of the storage facility and supports compliance with anti-fraud and anti-money laundering controls where relevant. We reserve the right to refuse any booking at our discretion, provided our decision is lawful and not discriminatory.

When a booking is accepted, we will confirm the storage unit size, access arrangements, start date, pricing, and any special conditions that apply. It is your responsibility to ensure that the selected unit is suitable for the goods you intend to store. Estimates of space requirements are provided in good faith, but the final decision on suitability remains yours. If you require a change of unit before the start date or during the term, we will try to accommodate the request subject to availability and any price differences.

Any booking made by a business customer is deemed to have been authorised by someone with sufficient authority to bind that business. If you are booking on behalf of another person or organisation, you warrant that you have permission to do so and that all information supplied is accurate and complete. False, incomplete, or misleading information may result in cancellation of the booking, refusal of access, or termination of the storage agreement.

Payment terms are a core part of the self storage agreement. Fees are due in advance unless we agree otherwise in writing. Charges may include rent, administration fees, lock replacement costs, late payment charges, cleaning costs, insurance-related charges where applicable, and any other sums clearly disclosed to you before or at the point of booking. Prices may be quoted weekly, monthly, or for another billing period, and any change to pricing will be communicated in line with the notice period stated in your contract or as required by law.

You must ensure that payments are made on time by an approved method. If a payment is returned, reversed, declined, or otherwise not received in full, we may suspend access to the unit until the outstanding amount is cleared. Interest or reasonable late fees may be added to overdue balances where permitted by law and where specified in the agreement. Repeated late payment may be treated as a breach of contract and may lead to cancellation of the storage arrangement and exercise of our rights over the stored goods to recover sums owed, subject to applicable law.

If you leave goods in the unit after the storage period has ended without paying all outstanding charges, we may retain the right to follow legal procedures to recover the debt and, where permitted, dispose of or sell stored goods after giving the required notices. Any surplus proceeds, after deducting lawful costs and amounts due to us, will be handled in accordance with legal requirements. We strongly recommend keeping your account details up to date to avoid missed notices and additional costs.

Cancellations must be made in accordance with the notice period stated in your booking confirmation or contract. If you cancel before the storage start date, we may retain a reasonable administration fee or deposit to cover processing and reserved availability, unless a different cancellation policy was disclosed at the time of booking. For bookings made remotely, your statutory cancellation rights may apply where relevant, although these rights may not apply once access has begun or where the service has been fully performed with your agreement.

If you wish to end the storage agreement after it has started, you must give the required notice and remove all items by the end of the agreed period. You remain liable for charges until the unit has been emptied, inspected, and returned in a clean condition together with all keys, access cards, passes, or other security items issued to you. Failure to clear the unit on time may result in continued charges, handling fees, and removal or disposal costs where we are legally entitled to take such action.

We may cancel or suspend your booking immediately if you breach these terms, provide false information, use the storage space unlawfully, or fail to pay amounts due. We may also terminate the agreement where continued storage would create a safety risk, regulatory issue, or operational difficulty. Where practical, we will give notice before ending the contract, but immediate action may be required in serious cases such as illegal activity, dangerous goods, or significant non-payment.

The customer is responsible for packing, securing, and labelling goods appropriately before placing them in storage. You should ensure that items are clean, dry, and protected from damage caused by temperature changes, humidity, shifting, or impact. We do not inspect the contents of containers unless necessary for safety, legal, or security reasons. The risk of deterioration due to the nature of the goods, poor packing, or unsuitable storage remains with you. You should arrange adequate insurance cover for the full replacement value of your belongings, as the standard storage service does not automatically insure goods against all losses.

Liability is limited to the extent permitted by UK law. We are responsible for loss or damage only where it results directly from our negligence, wilful misconduct, or breach of statutory duty that cannot lawfully be excluded. We do not accept liability for indirect loss, consequential loss, loss of profit, business interruption, or sentimental value. We are not liable for damage caused by insects, vermin, mould, damp, rust, corrosion, leakage, fair wear and tear, natural events, or the inherent nature of the stored items unless caused by our proven failure to take reasonable care.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under English law. If we are found liable for a proven direct loss, our liability will ordinarily be limited to a reasonable and proportionate amount, taking into account the value declared by you and the fees paid for the relevant storage period. You are responsible for ensuring that any declared value is accurate and sufficient for your needs.

Waste control and the disposal of unwanted items are strictly regulated. You must not leave rubbish, packaging, surplus household waste, furniture, appliances, electrical goods, liquids, chemicals, oils, paint, batteries, tyres, gas canisters, medical waste, biohazards, or any item classified as controlled waste unless you have our prior written consent and the items are legally permitted. The storage facility is not a waste transfer station, and customers must not use it to abandon items or dispose of goods unlawfully.

Any waste generated by your use of the unit, including cardboard, shrink wrap, pallets, and broken packaging, must be removed by you at the end of your storage period unless we agree otherwise. If you leave waste behind, we may arrange disposal and recharge the reasonable cost to you, together with any associated labour, segregation, transport, or compliance costs. You remain responsible for ensuring that waste is handled in line with applicable environmental legislation, duty of care obligations, and local authority rules. Where waste is hazardous or potentially hazardous, you must notify us before bringing it onsite and obtain written approval.

It is prohibited to store illegal substances, stolen goods, firearms, explosives, unauthorised weapons, counterfeit items, perishable food, live animals, and any item that could endanger people, property, or the environment. If we reasonably suspect prohibited goods are present, we may refuse access, inspect the unit where permitted, notify the appropriate authorities, or take steps to remove the risk. You will be liable for any costs, losses, or regulatory consequences arising from prohibited items stored by you or by anyone acting on your behalf.

Access to the unit is provided during the stated access hours and may be subject to security procedures, identification checks, key control, and operational restrictions. We may temporarily limit access for maintenance, emergencies, or security reasons. You must keep access codes, keys, and security devices secure and not share them except with authorised persons. Any unauthorised entry, attempted entry, tampering with locks, or interference with the facility’s security systems is a serious breach of contract.

You must not use the storage unit for residential purposes, business meetings, or any activity that creates nuisance, noise, odour, or hazard. The unit may not be altered, fitted out, drilled, painted, or used in a way that damages the premises. You must not connect equipment that could overload electrical systems or create fire risk without express permission. We may inspect the unit on reasonable notice, or without notice in an emergency or where we reasonably believe there has been a breach of this agreement.

Risk in the goods remains with you at all times. Delivery of items to the unit, placement into the unit, and removal from the unit are carried out at your own risk unless otherwise agreed in writing. You are responsible for ensuring that all goods are properly insured and that the value and condition of items are documented to your satisfaction. We do not accept responsibility for items left outside the unit, in common areas, or in vehicles unless loss is caused by our negligence and is not otherwise excluded.

If your goods are left beyond the end of the agreement, we may treat them as abandoned after following any notice requirements imposed by law or the contract. We may move, store, sell, or dispose of abandoned goods and apply any proceeds against outstanding charges and costs. Where the law requires notice before disposal, we will provide it to the latest contact details held on file. It is therefore essential that you keep your address, email, and telephone details current throughout the storage period.

Force majeure events, including fire, flood, severe weather, industrial action, power failure, epidemic restrictions, or government intervention, may affect access or service availability. We will take reasonable steps to minimise disruption, but we are not liable for delay or failure caused by events outside our reasonable control. If such an event continues for an extended period, either party may have the right to end the agreement on reasonable notice, subject to payment of outstanding sums and compliance with removal instructions.

These selfstorage terms are governed by the laws of England and Wales. Any dispute arising from or in connection with the agreement will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings in another competent court. This governing law clause applies to the interpretation of the contract, any claim relating to liability, and any issue concerning cancellation, storage charges, or disposal rights.

If any dispute arises, the parties should first seek to resolve the matter in good faith. A written explanation of the issue, together with supporting information, may help avoid unnecessary delay or cost. Nothing in these terms affects your statutory rights as a consumer, and nothing prevents either party from seeking urgent court relief where necessary to protect property, safety, or legal rights. In entering into a booking with Selfstorage Earlscourt, you acknowledge that you have read, understood, and agreed to these terms and will comply with all reasonable instructions relating to the safe and lawful use of the storage facility.