Self Storage Earls Court Terms and Conditions
These Terms and Conditions govern the provision of self storage and related services by Self Storage Earls Court to individual and business customers. By making a booking, placing goods into storage, or using any associated removal or transport services arranged through or with Self Storage Earls Court, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company, or organisation that books, pays for, or uses the storage or related services.
We, Us, Our means Self Storage Earls Court, the provider of the storage facility and associated services.
Unit means the storage space or container allocated to you by us.
Services means storage services, and any ancillary or related services offered by us from time to time, which may include the coordination of removal, transport, loading, unloading, and packing assistance.
Goods means the items that you place into the Unit or that are handled as part of the Services.
Scope of Services
We provide secure storage Units for personal and business goods, together with ancillary services such as access to trolleys, loading areas, and the coordination of removal and transport support within our general service area. Any removal or transport services may be provided directly by us or by third-party providers engaged or recommended by us.
These Terms and Conditions apply to all storage agreements and to any associated removal or transport activities arranged through us, unless a separate written agreement expressly states otherwise.
Booking Process
All bookings for storage Units and any associated services must be made in advance. Bookings can typically be made online or in person. A booking is not confirmed until we have accepted your request and you have provided all information reasonably required by us, including identification details and payment information where applicable.
When making a booking, you must provide accurate and complete information about your identity, the nature of the Goods to be stored or transported, and the expected duration of storage. We reserve the right to refuse any booking at our discretion, including where we believe the Goods are unsuitable for storage, or where you have previously breached our Terms and Conditions.
Any quotation given for storage or removal-related services is an estimate based on the information provided at the time of quotation. We reserve the right to adjust charges if your requirements change or if the actual volume, nature, or handling requirements of the Goods differ from those described by you at the time of booking.
Commencement and Duration of Storage
The storage agreement commences on the date we make the Unit available to you and continues on a rolling basis, typically month to month, unless otherwise stated in writing. You must vacate the Unit and remove all Goods by the end of the agreed period or by the date of termination of this agreement, whichever is earlier.
If you wish to extend your storage period, you must inform us in advance and ensure that all payments are kept up to date. We may, at our discretion, permit continued occupation of the Unit provided all sums due are paid.
Payments and Fees
All storage fees and charges for associated services are payable in advance, unless we agree otherwise in writing. You must pay the full amount due for each billing period on or before the due date specified by us. We may require a deposit or initial payment before granting access to the Unit or providing any services.
We accept payment by the methods we notify you of from time to time. It is your responsibility to ensure that any recurring payment arrangements, such as direct debit or card payments, are set up correctly and have sufficient funds available.
If payment is not received by the due date, we may charge late payment fees and interest on overdue amounts at a reasonable rate permitted by law. We may also suspend your access to the Unit or to any removal-related services until all outstanding sums are paid in full.
We may vary our charges and fees by giving you prior notice. Any change in fees will apply from the start of the next billing period after the date specified in the notice. If you do not accept the revised charges, you may terminate this agreement in accordance with the cancellation provisions set out below.
Cancellations and Amendments
You may cancel your booking before the scheduled start date by giving us notice in accordance with any time periods stated at the time of booking. Where you cancel within the permitted time period, we will refund any pre-paid storage fees, less any non-refundable charges that were clearly identified as such at the time of booking.
If you cancel within a shorter period than specified, or fail to take up the booking, we may retain part or all of any pre-payment as a cancellation fee to cover our reasonable costs and any loss of business.
Where you have arranged removal or transport services through us, additional cancellation rules may apply, including minimum notice periods and specific cancellation charges reflecting the nature of the service. Any such terms will be explained to you at the time of booking, and by proceeding you accept those terms.
Requests to amend the size of your Unit, the duration of storage, or the timing of removal or transport services are subject to availability and our agreement. Additional fees may be payable where changes increase our costs or require additional resources.
Access to the Unit and Security
Access to the Unit is permitted only during the opening hours and access periods notified by us from time to time. You are responsible for ensuring that you or your authorised representatives comply with all site rules, security procedures, and any instructions provided by our staff.
You must keep your access codes, keys, and any other security devices safe and confidential. You are responsible for any loss, damage, or charges arising from misuse of access credentials by you or by persons to whom you have granted access, whether or not you have expressly authorised their actions.
We may require identification before granting access to the facility or to a Unit. We may refuse access if we reasonably believe that a person is not authorised or where access would breach safety or legal requirements.
Use of the Unit
The Unit is provided for the storage of Goods only. You must not use the Unit as a residence, office, workshop, or for any purpose other than storage. You must not store any items prohibited by law, any perishable or living items, or any Goods which are flammable, explosive, corrosive, toxic, illegal, or otherwise hazardous.
You must ensure that Goods are packed and stored in a safe and secure manner, and that they do not cause damage to the Unit, the facility, or to the property of other customers. You must not attach anything to the walls, floors, or ceilings of the Unit without our prior written consent.
You must keep the Unit clean and in good condition and must not do anything which may cause a nuisance or annoyance to us, our staff, or other customers. Smoking and the use of open flames or heat-producing appliances are strictly prohibited within the Units and throughout the storage facility, except in designated areas if any.
Waste and Environmental Regulations
You are responsible for removing all waste and unwanted materials from the Unit and the facility. You must not leave rubbish, packaging, or discarded items in access areas, loading bays, corridors, or any communal parts of the premises.
The disposal of hazardous, electrical, or bulky waste must comply with applicable environmental and waste management regulations. You must not dispose of such items using facility bins or on the surrounding property. Where specialist disposal is required, you must arrange this at your own cost with a suitably licensed provider.
If we incur any costs for removing or disposing of waste left by you, or for cleaning or repairing any damage caused by your Goods or your actions, we may charge you for all reasonable costs incurred. Such charges are payable on demand and may be deducted from any deposit held.
Liability and Insurance
You are responsible for arranging adequate insurance cover for your Goods while they are in storage or being handled in connection with removal or transport services. Unless we expressly agree in writing to provide insurance, we do not insure your Goods and our charges do not include insurance cover.
Our liability for loss of or damage to your Goods, whether arising from storage, handling, removal, or transport, is limited to the level stated in any separate written agreement with you or, if no such level is stated, to a reasonable amount that reflects the storage charges you have paid, subject always to the exclusions below.
We are not liable for loss of or damage to Goods resulting from your failure to properly pack, secure, or protect them; from inherent defects in the Goods; from normal wear and tear; or from events beyond our reasonable control, including but not limited to fire, flood, severe weather, acts of vandalism, or other incidents where we have taken reasonable steps to secure the premises.
We are not liable for any indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity, arising from or in connection with the use of the Unit or related services, even if we have been advised of the possibility of such loss.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
Customer Obligations and Indemnity
You warrant that you are the owner of the Goods or that you have full authority from the owner to store and, where applicable, to move or handle the Goods. You agree to indemnify us against any claims from third parties alleging ownership or rights in the Goods.
You must comply with all laws, regulations, and relevant codes of practice relating to the storage, handling, and transport of your Goods. You are responsible for any damage or loss caused by your breach of these obligations, and you agree to indemnify us against all claims, damages, costs, and expenses arising from such breach.
Right of Lien and Sale of Goods
In the event that any sums due to us under this agreement remain unpaid, we have a contractual lien over the Goods stored in the Unit. This means we may retain possession of the Goods until all outstanding amounts, including storage charges, fees, and costs, have been paid in full.
If sums remain unpaid for a period specified in our notices to you, we may, after giving you reasonable further notice, sell or otherwise dispose of some or all of the Goods in order to recover the amounts owed. Any surplus funds remaining after deduction of all outstanding sums and sale costs will be made available to you upon request, provided you claim them within a reasonable time.
Termination
You may terminate your storage agreement by giving us the notice specified in your agreement or, if unspecified, a reasonable period of written notice before the end of your current billing period. You must remove all Goods and leave the Unit clean and free from rubbish by the termination date.
We may terminate this agreement by giving you reasonable notice, except where you are in serious breach of these Terms and Conditions, in which case we may terminate with immediate effect and may restrict access to the Unit. Serious breaches include non-payment of sums due, storage of prohibited items, dangerous behaviour, or deliberate damage to the facility.
On termination, you must promptly pay all outstanding charges, including any costs of cleaning, repair, or waste disposal. If you do not remove your Goods by the termination date, we may treat them as abandoned and exercise our rights under the lien and sale provisions above.
Personal Data
We may collect and process personal information about you in connection with the booking, administration, and operation of your storage and related services. We will handle your personal data in accordance with applicable data protection laws and our privacy practices, which we may make available to you separately.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of storage or removal-related services by us, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. Any waiver must be in writing and shall not be deemed a waiver of any subsequent breach.
These Terms and Conditions, together with any written agreement or schedule we provide to you, constitute the entire agreement between you and us relating to the storage and related services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.
